At Acute Baby Co., we want to support you and your little one through every step of your feeding journey. Because our products are used for newborn nursing and feeding support, we enforce strict health and hygiene standards to keep all families safe.
RETURN WINDOW
Items are eligible for return within 30 days of the delivery date.
RETURN FEE
A $7.00 return fee will be deducted from your refund to cover the cost of return shipping. We do not charge a restocking fee.
RETURN ELIGIBILITY
To be eligible for a return, items must be:
- Unused
- Unopened
- Unwashed
- Undamaged
- In their original packaging
- Returned with all original components, inserts, and accessories, when applicable
SUPPORT FOR OPENED OR USED ITEMS
We know that every nursing journey is unique. If you opened your pillow or accessories and are struggling to find the right fit or comfort, please reach out to us at hello@acutebabyco.com. Our team is happy to share positioning tips, explore accessory adjustments, or find an alternative solution to ensure you feel supported.
HOW TO START A RETURN
To start a return, please contact us at hello@acutebabyco.com with your order number and the email address used to place your order.
Once your return is approved, you will receive return instructions and a prepaid return label. The $7.00 return fee will be deducted from your refund once your return has been received and approved.
Please note that used items, or items sent back without first starting a return request, cannot be accepted.
REFUNDS
Once your return is received, we will inspect the item and notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method, minus the $7.00 return fee, within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at hello@acutebabyco.com.
EXCHANGES
Due to strict safety and hygiene regulations, we do not offer exchanges at this time.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, please contact us at hello@acutebabyco.com as soon as possible with your order number and photos of the issue so we can make it right.
LOST OR MISSING PACKAGES
Once an order has been marked as delivered by the carrier, Acute Baby Co. is not responsible for lost, stolen, or missing packages. However, we are always happy to help you file a carrier claim and will do our best to support you through the process. Please email us at hello@acutebabyco.com.